1. Parties

This agreement is entered into between:

• Landlord: Cape 8 Collection - K2021696834 (South Africa) (Pty) Ltd

• Guest name: [Full Name of Guest]

2. Property Details

• Property name: [apartment number and name]

• Address: [Insert full address]

• Type: [Number of bedrooms]

• Maximum occupancy: [Insert number]

3. Booking Details

• Check-in: [Date] from 15:00

• Check-out: [Date] by 11:00

• Number of guests: [number of guests]

• Total rental amount: R [Insert amount]

• Deposit: R [Insert amount]

4. Payment Terms

 - Deposit: A 30% deposit is required to confirm the booking.

 - Final payment: The remaining balance is due 30 days before check-in.

 - Late bookings: 100% payment due for bookings made within the month.

 - Payment method: Payments are to be made via EFT or credit card facility.

5. Cancellation Policy

 - Full refund: for cancellations made 10 days or earlier before check-in (30 days for peak season – 1 December to 28 February bookings).

 - Partial refund: 50% refund for cancellations made five (5) days or earlier before check-in (15 days for peak season – 1 December to 28 February bookings).

 - No refund: Cancellations made less than five (5) days before check-in (15 days for peak season – 1 December to 28 February bookings).

 - Early departures: Early departures are non-refundable.

6. Security Deposit

 - Security deposit: A refundable security deposit of R[Insert amount] is required.

 - Security deposit refund: The deposit will be refunded within 7 days after check-out, subject to a property inspection.

7. Security & Access

 - Access control: Access is managed via smart locks and building security systems.

 - Identification: Government-issued photo ID is required for all guests before arrival.

 - Building security: CCTV is used in common areas for guest safety and building security. There are no cameras inside the apartments

8. Occupancy & Use

 - Number of guests: The premises may not be occupied by more guests than stated in the booking.

 - Subletting: No subletting or transferring the booking without written consent.

 - Commercial use: No commercial photography or filming is not permitted unless pre-approved.

9. Housekeeping

 - Cleaning fee: Cleaning fees are included in the total booking amount.

 - Preparation clean: The premises will be professionally cleaned prior to the Tenant’s arrival to ensure it is in a clean and sanitary condition.

 - Housekeeping services: To maintain appropriate hygiene standards during the tenancy, the following housekeeping services shall be provided:

• General cleaning and towel replacement every three (3) days;

• Linen replacement every six (6) days.

• Daily cleaning may be arranged upon request, at no additional cost.

The Tenant shall ensure that the premises is maintained in a reasonable state of cleanliness and order between scheduled services.

 - Mandatory cleaning: A weekly clean service is mandatory. This is required to ensure the proper removal of waste and to allow for thorough cleaning of the kitchen area, thereby minimising the risk of pest infestations, including but not limited to ants and fruit flies.

10. Maintenance and Repairs

• The tenant agrees to keep the property in good condition.

• Any damages or issues must be reported immediately.

• The landlord is responsible for repairs due to normal wear and tear.

11. House Rules

Violation of these rules may result in early termination of the stay without refund.

 - No Smoking: Smoking is prohibited inside and outside of the property.

 - No Pets: Pets are not allowed in the property.

 - No Parties: Parties or events are not permitted in the property.

 - Quiet Hours: Please observe quiet hours from 22:00 to 07:00.

 - Waste: Waste may not be left in the common areas like passages or foyers or on balconies.

 - Parking: Cars can only be parked in the designated parking bay.

 - Braais: No braais or barbecues are allowed on the balconies or terraces.

 - Food & Parcel Delivery: Food or parcel deliveries must be collected from the security reception or courtyard; delivery personnel may not deliver to the apartment.

 - Laundry: No laundry may be hung over the balconies or where its visible from outside or from the courtyard.

 - Airconditioning: Close doors and windows when using heating or air conditioning.

 - Lock all doors and windows: Close all doors and windows when leaving the apartment. Strong winds may arise unexpectedly and can cause damage.

 - Duty to report: Report issues promptly so we can resolve them during your stay.

12. Termination

Cape 8 Collection reserves the right to terminate the stay without refund if the Guest:

• Violates any house rules;

• Engages in any illegal activity;

• Causes damage to the property; or

• Harasses or threatens neighbours or staff.

13. Liability

• The landlord is not liable for any injuries or accidents that occur on the property.

• The tenant is responsible for their own safety and the safety of their guests.

14. Governing Law

This agreement is governed by the laws of the Republic of South Africa.

15. Acceptance

By completing the booking and/or checking in, the Guest agrees to abide by all terms and conditions outlined in this Agreement.